international students FAQ's
Studying abroad is exciting, but we understand that it comes with its share of questions and uncertainties. This is why we’ve created this comprehensive resource centre crafted to simplify your journey into studying in the UK.
Whether you’re looking for advice about visa requirements, navigating the student banking options, or seeking advice on transport and healthcare, our international student frequently asked questions section is here to provide clear, concise answers tailored to you.
At Neo, we’re committed to ensuring that your study abroad experience is seamless and rewarding from the moment you arrive. So, let’s dive in and unravel the uncertainties of international student life.
Do I need a VISA?
If you’re a foreign national planning to study at your preferred university in the UK, you’ll need a UK visa. For more information on visa requirements, please visit UK Council for International Student Affairs (UKCISA).
Where can I register a bank account?
While living in the UK, having a UK bank account can simplify your finances. Many British banks offer student-friendly deals, so it’s worth exploring your options. Here are some popular choices to consider:
What are the best ways to get around?
As a UK student, you’re entitled to travel discount cards that apply to national train and bus networks. Here are some travel options to consider:
- Young Persons Railcard – If you’re 25 and under, save 1/3 off train travel with a £30 annual card.
- Young Persons Coach Card – If you’re 26 and under, enjoy 30% off National Express bus journeys with a £10 annual card or £25 for 3 years.
How do I set up a UK mobile phone?
If you’re an international student coming to the UK, getting a UK SIM card can help keep your phone bills manageable. You have two main options:
- Pay-as-you-go – Most phone providers offer SIM cards that allow you to top up your phone as needed.
- Contracts – Starting a contract may be more challenging if you’re new to the UK, but there are various providers and deals available.
Here are some UK phone providers to consider:
How do I register with a local doctor's surgery?
It is important that whilst you are living in the UK you register with a doctor. As a full-time student, you may qualify for free NHS treatment. Your university can provide details of medical and dental practices in the area.
Where can I get bedding and kitchen packs from?
Visit our Neo portal here, your one-stop-shop for ordering all student packs and decor items for your Neo room. You can customise your packs and add extra items like bedroom, kitchen, living, bathroom, and cleaning extras to make your space as comfortable as possible.
How do I order items on the Neo portal?
- Visit the Neo portal and browse the available packs (Kitchen & Bedding).
- Select your pack, then customise it by adding extras from categories like Bedroom, Kitchen, Living, Bathroom, and Cleaning.
- Review your order at the checkout page, where you can choose your Neo delivery address, select a delivery date, and choose your payment method.
- Complete your order, and you’ll receive a confirmation email with all the details!
I'm an international student, can I have everything I need waiting for me when I arrive?
Yes! International students can also order their packs and have them delivered before their arrival. Simply select your delivery date on the Neo portal, and we’ll make sure your items are waiting for you when you arrive. If you need help with the process, our shop support team is available to guide you and can be reached at customerservice@unpacked.co.uk
How can I cope with being far from home?
Moving to a new country for your studies is exciting, but it’s normal to feel stressed or homesick. At Neo Students, we’re here to help you feel settled and supported.
Neo Wellness Support Services include:
- On-site wellbeing officer: Pop in for advice, guidance, or just a friendly chat if things feel overwhelming.
- Virtual GP consultations: Get medical support without leaving your accommodation.
- Counselling services: Professional, confidential help for stress, anxiety, or adjusting to life abroad.
- Practical guidance: Tips for settling into your new city and coping with homesickness.
Feeling stressed is completely normal, and reaching out for support is a sign of strength. You don’t have to face life abroad alone; our team and community are here to help you thrive.
