information for parents
Welcome to Neo Student’s Parent centre – a dedicated space where we share our initiatives for the well-being, security, and academic success of our students, and provide parents and guardians with peace of mind as your navigate your child’s university journey.
Here’s an overview of what Neo offers to ensure your child thrives during their time with us.
Safety and Security
Ensuring the safety of your child is our utmost priority at Neo. Our accommodations are equipped with 24/7 CCTV surveillance and secure entry systems, offering peace of mind that only residents and authorised persons have access. Additionally, our on-call support system is available around-the-clock to address any concerns promptly, creating a safe and secure living environment for all students.
Health and Wellness
Neo Students promotes a balanced lifestyle that prioritises physical, mental, and emotional well-being. Our on-site facilities include fitness centres, wellness rooms, and tailored well-being programs designed to support students in all aspects of their health.
Emotional Well-Being
We understand that transitioning to university life can be challenging, which is why our student living spaces are designed to foster a supportive community atmosphere. Counselling services, pastoral support, and peer support groups are readily available to help students navigate the emotional ups and downs of student life with confidence.
Study Spaces
Neo Student’s accommodations are thoughtfully designed to provide ideal study environments, fostering both academic excellence and social connections. From quiet study rooms to communal study tables and private nooks, our spaces cater to various study preferences. Your child is welcome to invite their friends, whether they’re Neo residents or not, to study or hang out in these communal spaces. With high-speed internet and modern facilities, we ensure that all academic needs are met, whether for individual study or collaborative projects. Our aim is to create a welcoming and inclusive environment where students can thrive academically and socially.
Visiting
We welcome parents and guardians to visit and experience the vibrant community life at Neo. Our open days are the perfect opportunity to see where your child will be living, studying, and socialising. Open days are not only reassuring for you but also enjoyable for us as our site teams get the opportunity to meet you and enjoy every opportunity to ensure all your questions are answered.
Explore our FAQ section below for answers to common questions and concerns. We’re here to support you every step of the way as your child embarks on this exciting journey with Neo Students.
Welcome to the Neo family!
Parent FAQ's
Can I visit my child living at Neo?
Absolutely! When your child is living with Neo Students, it’s their home away from home. Parents and guardians are welcome to coordinate visits directly with their child.
I’m worried about my child living away from home.
Your child’s safety and well-being are our top priorities at Neo. Our site teams are trained in first aid and mental health awareness, and we actively encourage healthy lifestyles through our social events and activities. If you ever have concerns about your child, we’re here to listen and provide assistance in any way we can.
How can I prepare my child for university?
We’ve got you covered! Help your child pack for university with our easy packing checklist, ensuring they have everything they need to feel at home in their new space.
We also provide complimentary contents insurance for added peace of mind. Additionally, we create Facebook Groups for each of our communities, allowing students to ‘virtually’ meet their new flatmates before arriving as well as stay connected throughout the academic year.
How can I get in touch if I’m concerned about my child?
We’re always just a phone call away! If you have any concerns or questions about your child, you can reach out directly to the Property Manager at their chosen accommodation. Find the relevant property contact details here.
Will my child be safe at Neo?
Safety is paramount at Neo. Our accommodations feature CCTV surveillance and secure fob-access, ensuring a secure environment for all residents. Plus, our dedicated team is available 24/7 to support students in any situation, no matter how big or small.
I’m worried about my child’s wellbeing.
Mental health and well-being are central to our ethos at Neo. We offer a range of opportunities and experiences designed to boost students’ well-being, personal networks, and life skills. We are the only private student accommodation operator to offer a company-wide pastoral support scheme including dedicated site-specific wellbeing support.
How can I keep up to date with what my child is up to?
Stay connected with us on Facebook, Instagram and TikTok to see the latest photos and updates from life at Neo. While it may be hard being apart, following our social channels will help you feel reassured that your child is making the most of university life.
Can my child bring non-Neo resident friends into the space to study or hang out?
Absolutely! We understand the importance of social connections and study groups. Your child is welcome to invite their friends, whether they’re Neo residents or not, to study or hang out in the communal spaces. We aim to create a welcoming and inclusive environment where students can thrive academically and socially.
Can I visit my child living at Neo?
Absolutely! When your child is living with Neo Students, it’s their home away from home. Parents and guardians are welcome to coordinate visits directly with their child.
I’m worried about my child living away from home.
Your child’s safety and well-being are our top priorities at Neo. Our site teams are trained in first aid and mental health awareness, and we actively encourage healthy lifestyles through our social events and activities. If you ever have concerns about your child, we’re here to listen and provide assistance in any way we can.
How can I prepare my child for university?
We’ve got you covered! Help your child pack for university with our easy packing checklist, ensuring they have everything they need to feel at home in their new space.
We also provide complimentary contents insurance for added peace of mind. Additionally, we create Facebook Groups for each of our communities, allowing students to ‘virtually’ meet their new flatmates before arriving as well as stay connected throughout the academic year.
How can I get in touch if I’m concerned about my child?
We’re always just a phone call away! If you have any concerns or questions about your child, you can reach out directly to the Property Manager at their chosen accommodation. Find the relevant property contact details here.
Will my child be safe at Neo?
Safety is paramount at Neo. Our accommodations feature CCTV surveillance and secure fob-access, ensuring a secure environment for all residents. Plus, our dedicated team is available 24/7 to support students in any situation, no matter how big or small.
I’m worried about my child’s wellbeing.
Mental health and well-being are central to our ethos at Neo. We offer a range of opportunities and experiences designed to boost students’ well-being, personal networks, and life skills. We are the only private student accommodation operator to offer a company-wide pastoral support scheme including dedicated site-specific wellbeing support.
Where can my child get additional bedding and kitchen items from?
We’ve partnered with Uni Kit Out to provide bedding packs, kitchen packs, and other essential items that can be delivered directly to your child’s Neo home. Ordering is simple – just click this link to take advantage of our exclusive 10% discount rate and have everything waiting for your child on move in day.
How can I keep up to date with what my child is up to?
Stay connected with us on Facebook, Instagram and TikTok to see the latest photos and updates from life at Neo. While it may be hard being apart, following our social channels will help you feel reassured that your child is making the most of university life.
Can my child bring non-Neo resident friends into the space to study or hang out?
Absolutely! We understand the importance of social connections and study groups. Your child is welcome to invite their friends, whether they’re Neo residents or not, to study or hang out in the communal spaces. We aim to create a welcoming and inclusive environment where students can thrive academically and socially.
