Privacy Policy

1. Introduction

Neo Student Living (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This privacy policy explains how we collect, use, and protect personal information about you when you use our services and visit our website. We are dedicated to being transparent about the data we collect and how it is used.

2. Information Collection

Personal Data We Collect:

Information about your use of our website through cookies (see section 7 for more details)
Contact Details:
Your name, email address, telephone number, and postal address.
Demographic Information:
Your date of birth, gender, nationality, and preferences or interests.
Account Information:
Login credentials, including username and password, if applicable.
Payment Information:
Billing address, payment card details (processed securely through third-party payment providers), and transaction history.
Usage Data:
Information about how you use our website or services, including IP address, browser type, operating system, and access times.
Location Data:
Approximate or precise location data derived from your device’s GPS or IP address.
Communication Data:
Details of your communications with us, including email exchanges, contact forms, or customer service requests.
Marketing Preferences:
Your preferences for receiving marketing materials or participation in surveys.
Device Information:
Details about the device you use to access our services, such as device type, unique device identifier, and software version.
Purchase and Transaction Data:
Details of products or services you’ve purchased, order history, and refund information.
Social Media Information:
If you interact with us through social media, we may collect public profile information and other data available based on your privacy settings.
Survey Responses:
Information you provide in surveys or feedback forms.
Other Voluntarily Provided Data:
Any additional information you voluntarily provide during registration, in forms, or through other interactions.
Identity Data
Your name, date of birth, gender, personal description, photograph, information about your nationality, marital status, emergency contact or Next of Kin including relationship, Guarantor, driving licence, passport information, visa Information, entitlement to live in the UK, National Insurance Number, utility bill or similar identifiers;
Course Data
Details of your University, College or Institution and your Faculty, Course and Year of Study;
Profile Data
Preferences including details of room requirements, friends to share with, religious or belief requirements or other such preferences provided by you.
CCTV
Images of you in the property or an external area covered by our CCTV cameras. We use CCTV to prevent and detect criminal activity, fraud and misuse of or damage to our property.
Special Categories of Personal Data
We may process some personal information that is more sensitive in nature, because it relates to your physical or mental health or wellbeing or your gender identity (such as to enable us to accommodate or support any disabilities you may have); or your religious views or ethnic origin. We may collect this information directly from you, or occasionally we are provided with this information from third parties.

How We Collect Data:

Direct interactions (e.g., when you sign up for accommodation or make inquiries)

3. Use of Information

We use the information we collect to:

Provide and manage accommodation and services
Communicate with you about your account and/or our services
Improve and personalise your experience with us

Legal Basis for Processing:

Consent (where you have given consent)
Contract (where processing is necessary for the performance of a contract with you)

4. Data Sharing and Disclosure

Third-Party Sharing:

We may share your data with service providers who assist us in delivering our services.
Property Managing Software supplier, marketing agency, accountant, HR consultancy, IT agency.

5. Data Security

We employ robust security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include technical and organisational measures like encryption and access controls.

Data Breach Notification:

In the unlikely event of a data breach, we will notify you and any applicable regulator when we are legally required to do so.

6. Data Subject Rights

You have the right to:

Access, update, or delete the information we hold about you.
Object to processing of your personal data, request restriction of processing, or request portability of your personal data.
Withdraw consent at any time where we are relying on consent to process your personal data.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Managing Cookies:

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.